SmartEtailing Blog

Supporting Our Employees through COVID-19

By Ryan Atkinson

IMG_20191209_142248_1-cropAs the novel Coronavirus (COVID-19) continues to spread throughout the country, the health and safety of our employees and their families is our highest priority.

Out of an abundance of caution, SmartEtailing is implementing a temporary remote work requirement for our company. All employees will work remotely - with the intention to return to normal on-site operations on Monday, March 30.

As our company manages this issue, we keep it top of mind that hundreds of small business owners across the US and Canada are relying on us.

Your business remains firmly at the heart of everything we do. Please rest assured that we will maintain our high standards of service and productivity to support your needs.

No disruption in service

We are well equipped as a technology company to work with a distributed workforce and we will do our best to maintain regular business operations so as not to interfere with our ability to serve you. Much of our team operates in a work-from-home capacity regularly so this temporary measure doesn’t represent a significant change.

The SmartEtailing technology infrastructure is robust and we don’t anticipate any disruption in your website’s performance. We have had 99.9% uptime for our key services, and no major outages, over the past twelve months. Our technologies are completely equipped to deal with situations such as this.

In addition, we have partnered only with the best, most robust and forward-thinking technical service vendors (e.g. cloud infrastructure). We therefore also have the utmost confidence in their ability to continue to serve your business needs.

Resources for our retail clients

Our marketing team has prepared an email template that is available to you if you want to send an update to your local customers about precautionary measures your business is taking to ensure the health and safety of your customers.

As the situation evolves, we will develop additional resources for your use to help keep your customers well informed of changes.

You can find resources related to COVID-19 in our Help Center.

If you have any questions about how to maintain your website based on changing business needs, please contact our Support team for assistance.

It is possible that the volume of Support requests will increase as retailer needs change, and our team will do our best to answer phone calls, return messages promptly, and provide easy access to your most common questions.

Moving forward

This is a dynamic situation, and we will continue to respond appropriately as new information is made available from trusted, fact-based resources such as the CDC and WHO. We are following their guidelines where applicable. We will watch what’s happening to adjust business operations and policies as needed.

Thank you for your patience and understanding. Let’s all hope that any interruptions to business are limited in scope and duration so we can all get what is shaping up to be a good year, back on track.

Topics: Client Updates

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